FREQUENTLY ASKED QUESTIONS
Product will be same however image color may vary.
Our Images Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately we cannot guarantee the accuracy of the color displayed on your monitor.
Certain types of products, such as textiles and fabrics, are subject to dye lot variations inherent to their manufacturing process. If you are trying to match an existing product in your possession, please contact us and we will accommodate your request to the best of our ability.
You will get copy of your sales receipt on your registered email address, and you can access sales receipt anytime from you user account.
Returns for Commercial and Residential Customers
All regularly stocked items, with the exception of consumable products, can be returned within 24 hours of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
If your original payment method was made by NEFT, check, or UPI you will be offered store credit or a check refund. If you prefer a check refund, the refund check will only be sent out on Tuesday’s.
Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned.
Returns for Consumable Products We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.
If there is demand of an out of stock item we will try our best to restock that specific product. You can drop us an email at firstname.lastname@example.org for such demands.
Ecopackagings.com is an India based company and we deliver across nation.